HearingScribeSupport
Email support@hearingscribe.com and a person will answer, usually within one business day. Please don't attach recordings or transcripts unless we ask; a support report from the app is usually enough.
Common questions
A transcript has the wrong speakers.
Click the ⋯ button next to Export, choose Transcribe again and enter how many people spoke. You can also rename speakers or merge two of them into one.
The other side of my call isn't in the recording.
When you start recording, allow HearingScribe to record your Mac's audio. You can check this later in System Settings → Privacy & Security.
My microphone is too quiet.
Open Settings in HearingScribe and check the input device and level. The app also warns you when it hears almost nothing.
How do I send a support report?
Choose Help → Get help in the app. The report contains app events and settings only, never your audio, transcripts or names, and you see it before you send it.
I bought Pro but it still shows Free.
Email support@hearingscribe.com with your receipt and we'll sort it out.